Refund Policy

1. What This Policy Covers

Outlyz is online software sold as a subscription. We sell recurring subscriptions that give your business access to our hosted software. We do not sell physical goods or downloads. This policy applies to subscription fees and any related charges paid for the Services.

2. Billing and Payments

We are not charging for Outlyz yet. The businesses using it today came on board during our testing phase and have not been billed. Paid subscriptions are coming, and we will tell you before any charge starts. Nothing is billed until you choose a plan and enter a payment method.

Once paid plans begin, subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). All fees are exclusive of applicable taxes.

Payments are handled by the licensed payment providers we work with. Your card or mobile money details go to the provider directly and are never stored on our servers. Approved refunds go back to the payment method used for the original charge.

3. Free Trials

If your plan includes a free trial, you will not be charged until the trial ends. You can cancel at any time before the trial ends to avoid being charged. No refund is required for a trial because no payment is taken during it.

4. Subscription Refunds

You can cancel your subscription at any time from your account. Cancellation stops future renewals, and you keep access until the end of the period you have already paid for. How refunds work depends on your plan.

• Monthly plans: fees for the current billing month are non-refundable. Cancelling stops the next renewal but does not refund the current month, and we do not provide partial-month refunds.
• Annual plans: you may request a full refund within 14 days of your initial annual payment. After 14 days, the remaining term is non-refundable, and cancelling stops the next annual renewal.

5. Non-Refundable Charges

The following are not eligible for a refund:

• One-time onboarding, setup, or training fees once the work has begun
• Optional add-ons or usage-based charges that have already been consumed
• Taxes that have already been remitted to the relevant authority

6. How to Request a Refund

Email us at [email protected] from the email address registered to your account. Include your business name and the invoice or order reference for the charge. Approved refunds are issued to the original payment method used for the purchase.

7. Processing Time

Once a refund is approved, it goes back to the payment method you paid with and typically appears on your statement within 5 to 10 business days. The exact timing depends on your bank, card, or mobile money provider.

8. Disputes and Chargebacks

Please contact us before opening a dispute or chargeback with your bank so we can resolve the issue directly, which is usually faster. A chargeback opened without contacting us first may lead to the account being suspended while the dispute is investigated.

9. Changes to This Policy

We may update this Refund Policy from time to time. The "Last Updated" date at the top of this page shows when it last changed. Continued use of the Services after a change means you accept the updated policy.

10. Contact Information

Outlyz Enterprises Limited
Kampala, Uganda
Email: [email protected]